Terms and conditions

Klaudie Heczko Švrčková

Czech republic

U Mlékárny 1368/2, Český Těšín, 737 01

IČ: 9856165561

DIČ: CZ9856165561

Phone: +420 723 299 450

Email: klaudie.svrckova@seznam.cz

1. Introductory Provisions

1.1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") of the person carrying out entrepreneurial activity, Klaudie Heczko Švrčková, with its registered office in Český Těšín, identification number: 9556165561, registered in the Commercial Register kept in Karviná, (hereinafter referred to as the "Seller"), in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") via the Seller's online store. The online store is operated by the Seller on a website located at the Internet address www.klaudiesvrckova.com (hereinafter referred to as the "Website"), through the website interface (hereinafter referred to as the "Website Interface").

1.2. The Terms and Conditions do not apply to cases where the person intending to purchase goods from the seller is a legal entity or a person who, when ordering goods, acts as part of their business activity or as part of their independent profession.

1.3. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

1.5. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

2. User account

2.1. Based on the Buyer's registration on the website, the Buyer can access his/her user interface. From his/her user interface, the Buyer can order goods (hereinafter referred to as the "user account"). If the store's web interface allows it, the Buyer can also order goods without registration directly from the store's web interface.

2.2. When registering on the website and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods is considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.

2.4. The Buyer is not entitled to allow third parties to use the user account.

2.5. The Seller may cancel the user account, especially if the Buyer does not use his/her user account for more than one year, or if the Buyer breaches his/her obligations under the purchase contract (including the terms and conditions).

2.6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

3. Conclusion of the purchase contract

3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the costs of returning the goods, if these goods cannot be returned by normal postal means due to their nature. The prices of the goods are stated including value added tax and all related fees. The prices of the goods remain valid for the period during which they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions.

3.4. To order goods, the buyer fills out the order form in the web interface of the store. The order form contains in particular information about:

3.4.1. ordered goods (the buyer "inserts" the ordered goods into the electronic shopping cart of the store's web interface),

3.4.2. the method of payment for the purchase price of the goods, information about the requested method of delivery of the ordered goods and

3.4.3. information about the costs associated with the delivery of goods (hereinafter collectively referred to as the "order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, including with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "Complete order" button. The data specified in the order are considered correct by the seller. Immediately after receiving the order, the seller will confirm receipt of the order to the buyer by e-mail to the buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "buyer's e-mail address").

3.7. The contractual relationship between the Seller and the Buyer arises upon delivery of the order acceptance (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's e-mail address. 

3.8. The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the Buyer himself, and these costs do not differ from the basic rate.

4. Price of goods and payment terms

4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:

- in cash upon personal delivery;

- via PayPal or other payment gateways

- by bank transfer to the seller's account held with Moneta Money Bank (hereinafter referred to as the "seller's account"). Seller's account number: 196714733, bank code: 0600.

4.3. The seller does not require an advance payment or other similar payment from the buyer. This does not affect the provisions of Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance. 

4.4. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 15 days of concluding the purchase contract.

4.6. The seller is entitled, in particular in the event that the buyer does not additionally confirm the order (Article 3.6), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply. 

4.7. Any discounts on the price of the goods provided by the seller to the buyer cannot be combined with each other. 

4.8. If this is customary in business transactions or if it is stipulated by generally binding legal regulations, the seller shall issue a tax document - invoice to the buyer regarding payments made on the basis of the purchase contract.

5. Withdrawal from the purchase contract

5.1. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from a purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for his person, from a purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, from a purchase contract for the supply of goods in a closed package that the consumer has removed from the package and cannot be returned for hygiene reasons, and from a purchase contract for the supply of an audio or video recording or computer program if their original packaging has been damaged.

5.2. Unless it is a case specified in Article 5.1 of the Terms and Conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. The buyer can send the withdrawal from the purchase contract to the seller's email address or, among other things, to the seller's business address.

5.3. In the event of withdrawal from the purchase contract according to Article 5.2 of the Terms and Conditions, the purchase contract is cancelled from the beginning. The goods must be returned by the buyer to the seller within fourteen (14) days from the delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.

5.4. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer upon the Buyer's return of the goods or in another manner, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods or proves that he has sent the goods to the Seller.

5.5.The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price. 

5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller shall return the purchase price to the buyer without undue delay, by bank transfer to the account designated by the buyer. 

5.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such gift shall cease to be effective and the buyer is obliged to return the gift provided to the seller together with the goods. Zpětná vazba

6. Transportation and delivery of goods

6.1. If the method of transport is agreed upon based on a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport. 

6.2. If the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. 

6.3. If, for reasons on the buyer's part, the goods must be delivered repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

6.4. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier. 

6.5. Additional rights and obligations of the parties during the transportation of goods may be regulated by the seller's special delivery conditions, if issued by the seller.

7. Rights arising from defective performance

7.1.The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended). 

7.2. The Seller is responsible to the Buyer that the goods are free from defects upon acceptance. In particular, the Seller is responsible to the Buyer that at the time the Buyer accepted the goods:

7.2.1. the goods have the properties agreed upon by the parties, and in the absence of such an agreement, they have the properties described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them, 

7.2.2. the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used, 

7.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model, 

7.2.4. the goods are in the appropriate quantity, measure or weight and 

7.2.5. the goods comply with the requirements of legal regulations.

7.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, for wear and tear of the goods caused by their normal use, for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods.

7.4. If a defect becomes apparent within six months of receipt, the goods are deemed to have been defective upon receipt. The Buyer is entitled to exercise the right to claim a defect that occurs in consumer goods within twenty-four months of receipt. 

7.5. The Buyer shall exercise the rights arising from defective performance at the Seller's premises, where the acceptance of a complaint is possible with regard to the range of goods sold, or at the registered office or place of business. 

7.6. Other rights and obligations of the parties related to the Seller's liability for defects may be regulated by the Seller's complaint procedure.

8. Other rights and obligations of the contracting parties

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods. 

8.2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code. 

8.3. The seller handles consumer complaints via the electronic address klaudie.svrckova@seznam.cz. The seller will send information about the handling of the buyer's complaint to the buyer's electronic address. 

8.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 00020869, internet address: https://adr.coi.cz/cs, is responsible for out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the website address https://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

8.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: https://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes). 

8.6. The Seller is authorised to sell goods on the basis of a trade licence. The trade licence inspection is carried out within its scope by the relevant trade licence office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended. 

8.7. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.

9. Personal data protection

9.1. The Seller shall fulfil its information obligation towards the Buyer pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR") related to the processing of the Buyer's personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiating this contract and for the purposes of fulfilling the Seller's public law obligations by means of a special document.

10. Sending commercial communications and storing cookies

10.1.The Buyer agrees to the sending of information related to the Seller's goods, services or business to the Buyer's email address and further agrees to the Seller sending commercial communications to the Buyer's email address. The Seller fulfills its information obligation towards the Buyer pursuant to Article 13 of the GDPR relating to the processing of the Buyer's personal data for the purpose of sending commercial communications by means of a special document 

10.2. The Buyer agrees to the storage of so-called cookies on his computer. In the event that the purchase on the website can be made and the Seller's obligations under the purchase contract can be fulfilled without the storage of so-called cookies on the Buyer's computer, the Buyer may revoke the consent in accordance with the previous sentence at any time.

11. Delivery

11.1. It can be delivered to the buyer at the buyer's electronic address.

12. Final provisions

12.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. 

12.2. By choosing the law according to Article 12.1 of the Terms and Conditions, the consumer is not deprived of the protection provided by the provisions of the legal order from which it cannot be contractually deviated, and which would otherwise apply in the absence of a choice of law according to the provisions of Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I). 

12.3. If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. 

12.4. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

12.5. The appendix to the terms and conditions consists of a sample form for withdrawal from the purchase contract. 

12.6. Seller's contact details: delivery address U Mlékárny 1368/2, Český Těšín, e-mail address klaudie.svrckova@seznam.cz, telephone + 420 723 299 450. 

In Český Těšín on 29.1.2026

Withdrawal form: